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FAQ

Q: How do I choose the right size for my child?
A:Please refer to the size chart of our products.

Q: How do I measure my child’s feet?
A: Full instructions on how to measure your child’s feet is located on MIKI HOUSE shoe introduction page.

Q: What makes MIKI HOUSE’s shoes an essential footwear for every child?
A:Choose the right shoes is a stepping stone to a healthy growth. When the child took their first step, it is the most memorable moment for each family member. MIKI HOUSE shoes is designed to suit the growth of every child. Our 1st Shoes has won the Kids Design Award.
MIKI HOUSE has experience of more than 40 years in supplying about one million pairs of shoes per year. Our shoes support healthy growth of children’s feet with integrated functionality and large assortment for various occasions. From Pre shoes (step 01), 1st Shoes (step 02), 2nd Shoes (step 03), to Kids Shoes (step 04), each stage of shoes carries different features. All of the shoes were designed with consideration of the growth of feet and legs, and they are suitable to every child who walks, runs, jumps. We also provide detailed instructions for you to choose the right shoes in our shoe introduction pages, or simply talk to our customer service on how to choose the first pair of shoes for your child. We are most happily to assist you!

Q: How do I obtain information on new arrivals and promotions?
A:Be the first to keep up-to-date on our new collections and promotions by simply following us on Wechat, Facebook, Instagram, or visit our Canadian official website.
Wechat: willandharry
Wechat Public Page:@WILLHARRY
Weibo: @WILLHARRYCANADA
Facebook: @willharrycanada
Instagram: @willharrycanada

Q: The item I am looking for is no longer available, out of size and color, what can I do?
A:If you are unable to find a specific item, please contact our customer service for further assistance. Customer service number: (604) 763-4888 Customer service email: info@willharry.com

Q: How do I place an order?
A:: Ordering online at www.willharry.top is easy as pie! In the products page, simply select the Size and Quantity of items you want, and click add to shopping cart. Once you have finished shopping, click on the shopping cart button to review your items, then click checkout to begin the checkout process.

Q: What forms of payment are accepted?
A:We accept Visa, MasterCard, Wechat and Alipay. For payments of Wechat and Alipay, simply contact our customer service and we will provide you with further instructions.

Q: Do I have to pay for shipping?
A:There are two options to choose: standard shipping and express (details in the shipping and handling page). Please follow us in our social media sites for the latest promotions; occasionally we may offer free shipping with purchase over certain amount.

Q: How do I request for a return or exchange?
A:Please visit our Return and Exchange page for details.

Q: Does MIKI HOUSE have a physical store?
A:Our physical store is located at 6551 Number 3 Rd Unit 1430, Richmond, BC V6Y 2B6, or contact us through our social media.

问:如何为我的孩子选择正确的尺码?
答:请参阅我们的 MIKI HOUSE产品尺寸表

问:如何测量我的孩子小脚的尺码?
答: 关于如何测量孩子的脚的完整说明,请参阅MIKI HOUSE如何测量孩子小脚尺寸介绍

问:为什么MIKI HOUSE的鞋子是每个孩子的必备鞋子?
答:鞋子的选择,是健康成长的第一步。宝宝会走那一瞬间的感动对整个家族成员来说是无法复制的,这双鞋的设计初衷就是“为了孩子成长而量身定做的鞋子”。而且MIKI HOUSE的学步鞋赢得了全球妈妈认可的儿童设计大奖。
MIKI HOUSE拥有超过40年的经验,每年供应约100万双优质童鞋,我们配合各种场合的需要,设计并提供种类繁多,功能齐全的童鞋: 学前鞋(第1阶段),学步鞋(第2阶段),学跑鞋(第3阶段)到儿童鞋(第4阶段),每一阶段的鞋子都具有不同的特点和优势。细心的设计师们考虑到儿童脚的增长与健康有着密切的关系,为每一个走路,跑步,跳跃的孩子而匠心设计。加拿大MIKI HOUSE官方网页提供详细的说明,让您在鞋子介绍页面中选择合适的鞋子。或者您可以直接与我们的客户服务人员联系,了解如何为您的孩子选择第一双鞋。我们非常乐意为您提供最贴心的帮助!

问:如何最快获得新货到店和促销活动的信息?
答:想最快获得并了解我们新品和促销活动的最新动态,可以关注我们的
微信帐号: willandharry
微信公众帐号:@WILLHARRY
微博账号: @WILLHARRYCANADA
Facebook: @willharrycanada
Instagram: @willharrycanada
并追随我们的WILLHARRY加拿大官方网站。

问:我正在寻找的产品已不再生产或号码、颜色缺货,我该怎么办?
答:如果您无法找到某个具体产品,请与我们的客服联系,我们将及时为您提供进一步的帮助。 客服电话: (604) 763-4888 客服邮箱: info@willharry.com

问:如何下订单?
答:www.willharry.top在线订购很简单。在产品页面中,只需选择所需产品的号码和数量,单击添加到购物车(cart)内。购物完成后,点击购物车按钮查看您的商品信息,确认无误后点击结帐(check out),进行付款结帐。

问:MIKI HOUSE加拿大官方网店接受哪些付款方式?
答:您可以通过一下付款方式结算:Visa或MasterCard,还可以通过我们的客服人员完成微信支付(WechatPay)或支付宝(AliPay)支付流程。

问:我需要支付运费吗? 答:我们有标准邮寄运费和特快邮寄运费两种选择(详细内容请参考邮寄信息), 请关注我们不定期的促销活动,我们将不定期提供消费满额即免运费的优惠活动。

问:我如何进行退款或更换?
答:详细内容请参阅我们的退款换货说明

问:在加拿大是否有WILLHARRY实体店?
答:我们的实体店位于加拿大 6551 Number 3 Rd Unit 1430, Richmond, BC V6Y 2B6。或者您可以关注我们的社交媒体进行交流。

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