FREE SHIPPING ON ORDERS OVER $200

FAQ

Q: How do I choose the right size for my child? 
A:Please refer to the size chart of our products.

Q: How do I measure my child's feet? 
A: Full instructions on how to measure your child's feet is located on MIKI HOUSE shoe introduction page.

Q: What makes MIKI HOUSE's shoes an essential footwear for every child? 
A:Choose the right shoes is a stepping stone to a healthy growth. When the child took their first step, it is the most memorable moment for each family member. MIKI HOUSE shoes is designed to suit the growth of every child. Our 1st Shoes has won the Kids Design Award.
MIKI HOUSE has experience of more than 40 years in supplying about one million pairs of shoes per year. Our shoes support healthy growth of children's feet with integrated functionality and large assortment for various occasions. From Pre shoes (step 01), 1st Shoes (step 02), 2nd Shoes (step 03), to Kids Shoes (step 04), each stage of shoes carries different features. All of the shoes were designed with consideration of the growth of feet and legs, and they are suitable to every child who walks, runs, jumps. We also provide detailed instructions for you to choose the right shoes in our shoe introduction pages, or simply talk to our customer service on how to choose the first pair of shoes for your child. We are most happily to assist you!

Q: How do I obtain information on new arrivals and promotions? 
答:Be the first to keep up-to-date on our new collections and promotions by simply following us on Wechat, Facebook, Instagram, or visit our Canadian official website. 
Wechat: mikihousevancouver 
Wechat Public Page:MIKIHOUSE温哥华 
Weibo: MIKIHOUSE加拿大Canada 
MIKIHOUSE Blog:Blog 
Facebook: Mikihouse Canada 
Instagram: mikihousevancouver

Q: The item I am looking for is no longer available, out of size and color, what can I do? 
A:If you are unable to find a specific item, please contact our customer service for further assistance. Customer service number: 778-979-7888 Customer service email: info@mikihousecanada.com

Q: Are all your products made in Japan? 
A:In order to provide our products at a reasonable price, we have products that are made originally in Japan, China, Taiwan and Vietnam. Products made outside of Japan strictly followed the standards of workmanship set by Miki House Japan, and they are inspected in Japan for quality control. You can rest assure that every product meets our high quality standard.

Q: How do I place an order? 
A:: Ordering online at www.mikihousecanada.com is easy as pie! In the products page, simply select the Size and Quantity of items you want, and click add to shopping cart. Once you have finished shopping, click on the shopping cart button to review your items, then click checkout to begin the checkout process.

Q: What forms of payment are accepted? 
A:We accept Visa, MasterCard, Wechat and Alipay. For payments of Wechat and Alipay, simply contact our customer service and we will provide you with further instructions.

Q: Do I have to pay for shipping? 
A:There are two options to choose: standard shipping and express (details in the shipping and handling page). Please follow us in our social media sites for the latest promotions; occasionally we may offer free shipping with purchase over certain amount.

Q: How do I request for a return or exchange? 
A:Please visit our Return and Exchange page for details.

Q: Does MIKI HOUSE have a physical store? 
A:Our physical store is located at #209-650 W 41st Ave, Oakridge Centre, Vancouver, or contact us through our social media.